The PEOPLE Process TYPE Talk Understanding People is what it's all about.
November 2009


  • Can people be trained to have a better level of emotional intelligence?
  • Coaching and one-to-one specialized training may be effective.
  • Successful leaders have long been developing their levels of emotional intelligence.

A lot has been said regarding the fact that emotional intelligence can't be taught. I've always disagreed with that because once I became actively engaged in learning and applying the concepts of psychological type theory in my business and personal life, I was able to access the ability to respond appropriately to many situations and people that had previously been difficult for me.

This month's article builds the case for expanding our emotional intelligence through a deeper understanding and use of personality type. Hopefully, it will energize all of you to want to learn more!


Are you ISTJ? ENFP?


About the Author - Pam Hollister, INTJ


The characteristics of Emotional Intelligence

  • Self-awareness
  • Emotional management
  • Motivation
  • Interpersonal sensitivity
  • Ability to influence others
  • Intuitiveness
  • Consciousness

Emotional intelligence (EQ) is really a combination of a few things. What makes you behave the way you do, what are the consequences? What happens to your behaviors? If you are angry you can't change being angry, but you can understand that you become irrational of deal badly with others when you are angry. It's understanding all that and based on that understanding having the ability to be able to do something about it.

Part of it is, for want of a better word, self- awareness: Let me be self-aware, let me know how my emotions impact on my behaviors. Secondly, let me try and manage that and use that knowledge to become more effective and the third piece is to understand how other people react to situations and why they may be behaving the way they do and then try to adapt my behavior to try and take that into account.

An in-depth study and thorough understanding of psychological type can aid in the development of your emotional intelligence. Psychological type, as developed by Dr. Carl Jung, explores people's preferences for four mental processes - Sensing, Intuition, Thinking, and Feeling - and their tendency to focus more on the outer (Extraverted) or inner (Introverted) world. These mental processes and orientations work in a dynamic way to influence what people see and evaluate in life, and this dynamic affects all their choices and actions.

Read More.......

About the Author - Pam Hollister, INTJ

Pamela Hollister developed The PEOPLE Process - "Understanding People is what it's all about" - with the intention of providing a package that would simplify the understanding and use of personality-type theory. Pam has over 35 years of professional business experience with emphasis on entrepreneurship, marketing and business communications. She has created and directed training programs for General Atomics, a large number of Fortune 500 companies, the US Air Force, the Department of Energy, University of Nevada, Las Vegas, and numerous school districts throughout North America.


Are you ISTJ? ENFP?

Now you can tell in 5 minutes with this user-friendly personality type Wheel for understanding self and others!

A hands-on, interactive assessment and training tool that determines personality-type preferences utilizing theory created by Dr. Carl Jung. This 3-part package consisting of a Wheel, Profile Sheets and Booklet is an easy and fun way to help employees get valuable insights into interacting with others. Great for a leadership development program and communication skills training, this powerful tool for personality assessment is highly effective as a teambuilding communication training.

What clients are saying about us.....

The session that I led for our company's twenty Human Resource & Training Professionals went very well and the feedback I received was wonderful. The participants truly enjoyed discovering their "type" and learning about their peers as well. They loved The PEOPLE Process tools and said they made it easy to stay engaged and gave them information in a clear and concise way. The session lasted about 2-1/2 hours and they were hungry for more! I referred them to the TPP participant book for further reading. The learning session was indeed "profound" for all the participants. As our organization determines next steps for The PEOPLE Process, I will keep in touch. Mary Ellen Higgins, SPHR, Director, Training & Development, ACCENT

We have found this product to be effective in training diplomats in negotiation and crisis management skills, retrenched fishermen in job seeking skills, managers in hi-tech organizations in career development, hospital emergency-room staff in managing conflict encounters, civil servants in time management skills, trainers in advanced facilitation skills, and entrepreneurs in new business start-ups. Without exception, participants have been able to relate easily to the use of the system, are amazed at the uncanny accuracy of the personality type profile, and have been able to apply The PEOPLE Process in their daily work. David Kenny, Director, PKA Training & Development, Ireland

...a great tool to help team members understand themselves and their teammates better. My clients love it because it has been delightfully accurate and is a practical "take-away" that they can share with the significant people in their lives. I highly recommend it as a key tool for facilitators to use to assess personality type preferences. Ruth Urban, M.S., Certified Professional Facilitator, The Urban Group, Las Vegas, Nevada

Find out more....

Quick Links...

The TYPE Reporter

Center for Applications of Psychological Type

The PEOPLE Process Blog

Join our mailing list!
phone: 702-396-5126